FAQ.

BROWSE OUR FREQUENTLY ASKED QUESTIONS.

Pricing & payment

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How much does it cost?

Pay as you go R1.73 per minute (inc.vat)

VIP 7 PACKAGE 1000 Minute for R95 (inc.vat) valid for 7 days from date of purchase. Menu/offers/available promos

VIP PACKAGE 4000 Minute for R300 (inc.vat) valid for 30 days from date of purchase. Menu/offers/available promos

No contracts. No subscription.

What forms of payment can I use?

Visa and Master Card for now. Stay tuned!

How do I add a promo code?

In your app, tap ‘Offers’. Go to ‘My Offers’ Enter your code and tap the button ‘add’. , your promo code(s) will be automatically applied during the period that they’re valid.

Rider basics

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Where to find your ride

Check the map in the app to find a scooter parked nearby.

How to ride a scooter?

Want to get rolling? Here’s how it works.

First, find and unlock a scooter. For a more in-depth explanation on this, check How do I find a scooter? and How do I unlock a scooter?

Locking

  • To lock the scooter, tap End Ride.
  • Park your scooter in a designated parking zone without blocking pathways
  • That’s it.

Happy riding!

*Please note that riders must be 16 years or older to use our bikes.

** In some countries/areas, wearing a helmet is required by law

Where to ride

You can ride your Gonow scooter within the riding area (marked on your map).

Locking & unlocking

Unlocking

Find a scooter nearby. Tap on Start Ride. Scan the QR code on the scooter to start your ride.

Locking

On reaching your destination, park in a designated space without blocking pathways. Now Tap on End Ride.

Also check: Where should I park?

Where to park

Try to park properly in designated spaces not blocking anything. Start looking for parking spaces near regular bike racks and out the way spaces that are shown as parking circles in on the map with smaller inner circles for parking spaces.

You know you can park properly, just do it. Gonow park like champion in the right place. If you would like a parking positioned especially for you let us know with an in-app support ticket and we will do it for you. We are all here for you. Support.

 

About GOod

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What is Gonow about?

Hi! We’re Gonow the mobility sharing app that gets you from a to b to c on your schedule. We are a local startup on a mission to help create a better world, free from cars and pollution. We believe that by working together with our fellow citizens and municipalities, we can make that happen. By making short-distance travel accessible and fun, we want to make travel easy for everyone.

Want to get started? Download the app, unlock by scanning the QR code and get rolling right away. When you have arrived at your destination, simply park properly in a parking and end you ride. 

What cities is GOnow available in?

Your city.

I would like to charge scooters. Where can I apply?

We are thrilled to hear that you want to help us thrive!

Contact us: contact@gonowondemand.com

Insurance

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I need insurance. How does this work?

We’re sorry to hear something went wrong and hope you are okay!

If you or others obtained any injuries or damages while using our scooters, please contact our insurance company right away by phone or email. Please be sure to include as much information on all parties involved, so they can help you in the best way they can.

assist@insurecorp.co.za

SA 27 (0) 64 393 8231

Feel free to check in with us (under ‘help & contact’ > ‘contact us’) if you need help with anything else.

What are the Terms & Conditions to use Gonow insurance policy?

Please note that there are a few conditions that you must meet in order to receive compensation.
You must:
Be 18+ years old
Abide by the traffic laws (this includes not riding on the sidewalk)
Have a valid identity card / passport
Use the Gonow app with a verified account

More about riding

 
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How old do you have to be to ride a scooter?

You have to be 16 years or older to ride a Goody.

What happens if I leave the riding area?

Security services respond with police. If you would like an area added for your conveinence let us know and we will do our best. We are here for you. contact@gonowondemand.com

Can I ride when I’m offline?

Unfortunately, no. In order to find and unlock a bike, your phone has to have an active internet connection.

What happens if my phone dies while I’m riding?

Panic!

If your phone battery dies while riding, your ride will automatically end after 5 minutes.

Can I unlock multiple Goodies at once?

To go for a ride with your friends, you’ll have to unlock each scooter with a separate phone and separate account.

Can I reserve a scooter?

Yes!

Safety

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Is it safe to ride a scooter?

Safety philosophy?
Philosophy is about the study of existence, beliefs and ideas. Despite the nonsense rhetoric of ‘all accidents are preventable’ and perfectionism in zero, a philosophy of safety must acknowledge the reality of randomness in human living. … One Life, Live It.

Can I ride on the road?

NO! Not in South Africa and definitely not during Transport Awareness Month since 1996.

No, you should try and stay off the road. If it is unavoidable and necessary to cross or make use of the road, obey the rules of the road. If you need to go on the road for any reason try to keep it short, giving way to all pedestrians. To keep you and pedestrians safe, go slowly while riding. Stay in control of the scooter at all times and stay safe.

Do I need a license to ride an e-scooter?

You don’t. If for some reason you need to be on the road all the  standard traffic rules apply. we encourage you to ride safe!

How much weight can a Gonow scooter hold?

Gonow scooters can safely hold 120kg.

I ran into an issue

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I unlocked a broken scooter?

Please lock it and take another one. Kindly inform us via the in-app support tickets and we will do our best to sort it out as soon as possible.

I was charged the wrong amount. How do I get this fixed?

Through the in-app support menu, open a new Billing ticket.

I’ve spotted a broken/misplaced scooter. Can someone from Gonow come pick it up?
We’re sorry if this caused you any inconvenience! Go to your menu, tap Support option and open a new ticket. Please let us know where the scooter is parked, Thank you.

Account

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How do I change my phone number?
For now, the easiest way to do this is by creating a new account with the new phone number. We hope to add the function to manually change your number soon!

ASK US A QUESTION.

Leave us a message and we will get back to you as soon as possible.

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