This page explains how to delete your account and personal data for the Gonow On-demand app, operated by GONOW (Richtrau No. 63 (Pty) Ltd t/a GONOW), Stellenbosch, South Africa.
How to request deletion
Request account deletionEmail support@gonowondemand.com with the subject "Account deletion request", from the email address on your account or including the phone number you registered with. You don't need the app installed to do this.
What happens next
We'll check that the request comes from the account holder, delete your account within 30 days, and email you to confirm. If there's an unpaid ride balance or an open damage or insurance claim, we'll contact you to settle it first.
Data we delete
- Your name, email address and phone number
- Profile photo and any ID or driver's licence images
- Ride history and location data linked to you, including end-of-ride parking photos
- Support conversations
- Saved payment cards (we ask our payment provider to remove them)
Data we keep, and for how long
- Payment and invoice records: 5 years, as required by South African tax law
- Records linked to an accident, damage, insurance claim or unpaid balance: until the matter is fully resolved
- Anonymised trip statistics that can no longer identify you
Questions
Under POPIA you can also ask to access or correct your personal information. Email support@gonowondemand.com or call 071 331 8218.