Who we are?


Micro-mobility Shared Transport Network & Energy Storage


Gonow Pty ltd, (also doing business as Gonow On Demand), respects your privacy. Gonow Scooters collects photographic data through the mobile application. This includes “end ride photos” that riders are required to take and submit upon completing their ride, as well as any photos sent during interactions with our customer support team. These photos are used to verify ride completion, ensure the safety and proper use of our vehicles, and assist in resolving customer support queries.

Use of the camera and images in the Mobile Application:

Camera: to use our services, we need to access certain functions of your device. Depending on the installed operating system, the user must explicitly grant the permission or can revoke it on a case-by-case basis. The data that we may access within the framework of authorizations will only be used for the purposes indicated in this Privacy Policy. Access to the camera feature is required to scan the vehicle’s QR code to rent it. The camera may also be necessary to verify driving license and user identity.

Images: the user may, at their sole discretion, add a photo to their user profile. The data that we may access within the framework of authorizations will only be used for the purposes indicated in this Privacy Policy.

Photographic Information: At the end of each ride we ask you to take a photographic image of the vehicle’s parking place. We retain this image to ensure that the vehicle has been parked in a safe and appropriate place.

Camera permissions app – In the app, we use the camera permission to be able to use your camera to scan the QR codes of Scooters and to take an end-ride photo. We store the end-ride photo on our servers to analyze parking behavior.We recognize that privacy is an important issue, so we design and operate our Services with the protection of your privacy in mind. This privacy policy (“Policy”) explains how your information is collected, used, and disclosed by Gonow on-demand (and any of its parent, subsidiary, successor, and affiliated companies) (“Gonow on-demand“, “us”, or “we”) when you use our websites and any and all subdomains of such websites and our mobile applications (“Site”), as well as when you join Gonow on-demand and use our services (“Services”).

This Policy only applies to our Services. The Site may frame or contain references or links to other websites not controlled by us. This Policy does not address the practices of third parties who may collect your information. The information practices of those linked websites are not covered by this Policy, and we encourage you to be very cautious before you disclose your information to others. The links from the Site do not imply our review or endorsement of those third-party services. Gonow on-demand operates a number of programs, but certain programs are operated by third-party vendors (“Operators”). Websites and mobile applications of Operators and third parties, and any collection and use of information by them, are governed by their respective privacy policies.



You may browse our Site without registering for an account. However, to access certain features of our Site, we require you to register for an account and provide such account information described below (thereafter, a “Member”). Our servers automatically log certain information about your use of our Site, such as your IP address, browser type, operating system, browser language, and service provider. We also collect information about your activities on our site, such as the pages you visit. The first time you visit our Site, we assign you a unique number, which is stored in one or more cookies on your computer’s hard drive. These cookies help us distinguish new visitors from returning visitors. If you are a Member or provided other information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. To learn more about our use of cookies, please see the section entitled “Information Collected by Automated Means” below.

If you are a Member and use our Services, we may collect information about your bicycle rentals (for example, dates, times, locations, trip routes, and mileages). We use this information to provide and improve the Services, bill you, respond to your inquiries, maintain your account with us, and for the other uses described herein.

When you use our mobile application in connection with our Services, we may collect the following data from your mobile device: timestamps, OS names and versions, locations, device identification numbers, application versions, device identifiers, stored cookies information, and contact information. This information is used for delivering the Services, delivering push notifications via your mobile operating system, and displaying to you a map of available bicycles for rent in your area.

Bicycles, scooters among others, provided by Gonow on-demand or through third-party operators or by Gonow directly are equipped with Global Positioning System (“GPS”) tracking technology. GPS is a network of satellites that allows us to determine the location (latitude and longitude) of our bicycles. We and our Operators may track or monitor bicycle locations. Gonow on-demand uses this information for a variety of important purposes. We use the GPS data to provide you your trip maps, which you may access in your account. We also use GPS data to help you find a bicycle in your area to rent and for us to locate lost or stolen bicycles. This information is transmitted to Gonow on-demand and the Operator, if applicable, and may be stored indefinitely.


When you register for an account as a Member, we may collect your name, email address, postal address, telephone number, and other information, including but not limited to demographic information. This information may be used in connection with your use of our Services and may be shared with the applicable Operators in connection with your use of our Services. You may be required to submit a credit card number to register for our Services. Your credit card information is collected and processed by a third-party vendor, and is not stored or accessible by us or any Operator. We may collect additional information during the account registration process, such as a student identification number or employee identification number. We may also collect information from other sources, which may include: business partners, such as integrated services providers or apps or websites that use our APIs or whose APIs we use, through which you create or access your Member account; marketing service providers; and publicly available sources.


If you elect to share your user profile, trip maps, and statistics, your user name and other descriptive information about you that you choose to provide may be visible on your user profile to those Member network friends you have provided access. As a Member you may search for other Members and submit a friend request to other Members. When a friend request is approved by the other Member, you may view the user profile of such Member, and the other Member may view your user profile. Except for information about you that may appear on your user profile, information that you provide to us as part of your registration or that is collected about you through your use of the Services is generally not visible to other Members or non-members who visit the Site.


We may also use information collected from you for the following general purposes: (1) to fulfill your requests for Services; (2) to manage and improve our Site and Services; (3) to contact you to resolve problems; (4) to send you information about Services including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; (5) to communicate with you about products and services offered by us and our selected business and marketing partners; (6) to conduct research, testing, and analysis; (7) to detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Gonow on-demand and others; (8) to make the Site easier to use by reducing the need for you to enter information; and (9) to carry out any other purpose described to you at the time the information was collected.


Except as described in this Policy, we do not rent, sell, or share your information. We do not rent or sell your information to, or share your information with third parties for third-party direct marketing purposes.

We know how important it is to keep your information confidential. We may disclose your information to the applicable Operator and to contractors, advisors, consultants, prospective and current business and marketing partners, and service providers acting on our behalf or under our instructions. For example, we may provide information to such parties to process payments for our services, to conduct surveys on our behalf, or to fulfill your requests for information or service. If you use a system with an Operator, some of the information you supply must necessarily be shared with the Operator (or persons or entities affiliated with such Operator). In addition, we may share your anonymized information for statistical, research, or urban planning purposes, and we may share your information under other circumstances for Members who opt-in.

We may disclose your information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of Gonow on-demand or its business was to change as a result of a merger, acquisition, or transfer to another company, your information may be transferred. If such a transfer results in a material change in the way your information is used, we will provide notice about the choices you have with respect to such a transfer.

We may disclose your information, including location/GPS data, in response to legal process (for example, a court order, search warrant, or subpoena) or requests from law enforcement authorities, in other circumstances in which we believe the Site, the Services, or our bicycles are being or have been used in violation of applicable law or otherwise in the commission of a crime, when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person, or when necessary to protect the rights or property of Gonow on-demand, our agents, Operators, customers, users, or other third parties. We may also share information about you with your consent or at your direction.


When you visit our Site or use our Services, we may collect certain information by automated means about you, and we may associate it with the information you provide directly to us. We use various proprietary and third-party technologies to collect information, including cookies and web beacons. Cookies are text files that are placed on your computer’s hard drive and that can be used to help recognize you on our Site. Web beacons are small pieces of code placed on web pages that can be used, among other things, to count the users who visit that web page, or to deliver a cookie to the hard drive of a user viewing that page. We may collect information about the location of your device each time you access or use our Site or otherwise consent to the collection of this information. Most web browsers are set to accept cookies by default. You can typically remove or reject cookies by following directions provided in your Internet browser’s help file. However, removing cookies may not allow you to take full advantage of all features on the Site. Our Site is not designed to respond to “do not track” signals from browsers.


When we have location information, we use it to improve and tailor our Site and Services for you and others. We may collect location information when you are using the mobile application, or even when you are not using the mobile application, if you authorize such collection through your app settings or device permissions. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile application, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.


Our Services are not intended for users under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13 or knowingly allow such persons to create an account on the Site or the Services. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any information to us. In the event that we learn that we have collected information from a child under age 13 we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at


If you use the Site, your information may be stored or accessed outside of your country of residence, including by our affiliated companies or by third party service providers. If you do not wish for your information to be stored or accessed outside of your country of residence you have the option of not using our Site or Services.


We provide you the mechanism to review and update your information through the Site. If you are a Member and wish to review or update your account information, please visit the Site and login using the username and password you created. Then, please select the settings icon on the screen. You can update your basic user information, change your password, change your PIN number for bicycle unlocking and access, and change your privacy settings related to sharing your trip maps and statistics.

We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to opt-out of receiving promotional or newsletter emails from us, you must follow the instructions in any such promotional or newsletter emails we send to you. If you opt-out, we may still send you other emails, such as emails about your account or our ongoing business relations. You may not opt out completely of receiving email communications necessary for the operation of your membership unless you decide to terminate your account.


We use reasonable efforts to help protect your information against loss, theft, misuse and unauthorized access, alteration, disclosure, or destruction. Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee that your information transmitted through our Site will be absolutely protected. For example, your information may be affected by actions outside of our control, such as computer hacking and physical theft. You acknowledge that you provide your information at your own risk. It is your responsibility to safeguard your password, which you should never disclose to a third party.


We may change this Policy from time to time, so it is advisable to review it frequently. We will post all changes to this Policy on this page and will indicate the effective date of the modified Policy at the bottom of this Policy, and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).


To contact us pursuant to this Policy, please email us at or via our contact page, Online.

Our website address is:

What personal data we collect and why we collect it.




When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.



Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements